Privacy Policy
Last updated: August 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:
- Account information (email address, name)
- API usage data and request logs
- Payment information (processed securely by Stripe)
- Website analytics and behavior data (via Google Analytics and Hotjar)
- Images you upload for safety analysis (content and basic metadata)
- Communication data when you contact us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI security services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Monitor and analyze usage patterns to improve our service
- Detect and prevent malicious or unauthorized use
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in our operations:
- Stripe - for secure payment processing
- Google Analytics - for website analytics (anonymized data)
- Clerk - for authentication services
- Hotjar - for product analytics and session insights
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. API logs are typically retained for 30 days unless longer retention is required for security or legal purposes. Prompt and image content submitted for safety analysis is processed temporarily and not stored beyond analysis completion.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Object to or restrict processing of your data
- Data portability (receive a copy of your data)
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected]
7. Analytics (Google Analytics & Hotjar)
We use analytics tools to analyze website usage and improve our services. These tools collect information such as pages visited, clicks, scrolls, and interactions.
Google Analytics and Hotjar use cookies and similar technologies. We respect applicable consent requirements and do not set non‑essential analytics cookies without your consent. Google's ability to use and share information collected is restricted by the Google Analytics Terms of Use and Google Privacy Policy, and Hotjar's use of information is described in the Hotjar Privacy Policy.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can opt-out of Hotjar by visiting the Hotjar Opt-out page.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Forge Universal LLC
Email: [email protected]